Terms and Conditions of Service
Paystaff – Virtual Staff Payment Solutions provides money remittance (the Services) to you under the following terms and conditions:
Warranty and Liability The Services are provided on “AS IS” basis and Paystaff – Virtual Staff Payment Solutions disclaims all warranties or representations of any kind whether express or implied about the features of the Service. Paystaff – Virtual Staff Payment Solutions makes no warranty that the Service will meet your requirements and that the same shall be uninterrupted, secure or error-free. You understand and agree that Paystaff – Virtual Staff Payment Solutions shall not be liable for the following: any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill or any other tangible or intangible losses resulting from the use or inability to use the Service; any unauthorized access to or alteration of information you have provided; statements or conduct of any other party on the Service; or any other matters relating to the Service. Paystaff – Virtual Staff Payment Solutions will not be responsible for delay or failure of delivery due to accidents, traffic problems, power failures, floods or other natural disasters. It also reserves the right to refuse delivery in cases of political unrest or natural disasters which in its own absolute judgment may put its partners, officers or employees into some form of danger.
Accuracy of Information and Remittance Instruction You agree to provide true and accurate information as required upon registration about yourself and submit the necessary documents that are requested by us prior to the use of the Service.
You agree to promptly update the data whenever necessary to keep it true and accurate. Your customer ID number is for your use only. Sharing of numbers is strictly prohibited.
If you provide information that is not true or accurate, Paystaff – Virtual Staff Payment Solutions has the right to suspend or terminate your account and/or disallow you from using the Service. You agree to provide complete and accurate information about the recipient necessary to effect successful delivery of your remittance. Paystaff – Virtual Staff Payment Solutions shall not be held accountable for failure of delivery due to erroneous or fictitious recipient information. You agree to respond and / or provide written instruction on amendments to Paystaff – Virtual Staff Payment Solutions via your registered email address only. Any instruction not coming from your registered email address will not be acknowledged. If you wish to alter your request, we may be entitled to charge you an additional transaction fee plus any bank charges or loss incurred due to the error or alteration. If the information provided by you via the remittance form and/or your registered email address is inaccurate in any manner, you agree to hold Paystaff – Virtual Staff Payment Solutions free and harmless from any delay in delivery, error in delivery or failed delivery.
Fees, Payment and Currency Exchange In consideration for the use of our services, you agree to pay to Paystaff – Virtual Staff Payment Solutions a fee for each money remittance initiated by you at the applicable rate then in effect and for the cost of items displayed on the website plus the applicable delivery fees. The applicable remittance fee for your transaction will be provided to you prior to your final authorization of the transaction, apart from any applicable fees for additional services. All payments will be made in the Philippine Peso currency. In addition to the remittance fees applicable to this transaction, a currency exchange rate will be applied. The remitters’ currency is converted to Philippine Peso at an exchange rate set by Paystaff – Virtual Staff Payment Solutions on the day the remittance request is received. The rate of the day is valid only until 5.00 pm AEST Monday to Friday. Remittance requests received after the daily cut-off shall be treated as a transaction at the next business day and will be subject to our usual processing time. The term “business day” shall mean any day in which commercial banks are open for business in Sydney, Australia, excluding Sundays and legal holidays. Payment, Remittance fees and the principal amount are due within the same day you provide your remittance request and payable when Paystaff – Virtual Staff Payment Solutions processes the transaction. You must pay for the Service by direct deposit or internet transfer. If payment is not received, we will cancel your transaction. Payment done by cheque is subject to banking clearance. In the event of dishonoured or bounced cheque you are to pay by cash (notes) in replacement of the dishonoured or bounced cheque we will cancel your transaction we shall be entitled to charge you an additional transaction fee plus any bank charges or loss incurred.
Refunds shall only be allowed when the status of the remittance has not gone through the processing stage by the time of the request. Refunds can be attempted while processing and after the processing stage. But we can not guarantee that it will push through. PayStaff will refund the principal amount with applicable charges using the exchange rate at the time the refund is made. It can be made upon the written request of the Sender assuming that the payment to the receiver is not yet credited within the time specified by Paystaff – Virtual Staff Payment Solutions for the selected service. Written requests must come from the registered email address of the Sender. The transaction fees are non-refundable if the transfer is canceled at the sender’s request. In the event of reprocessing of the remittance or an amendment of the details, Paystaff – Virtual Staff Payment Solutions may charge an additional processing fee.
Right to Refund
The customer is entitled to a refund of the money remitted if Paystaff – Virtual Staff Payment Solutions is unable to fulfill its service of remittance or does not give instructions committing an equivalent amount of money to your designated recipient unless you instructed otherwise. If your instructions as to when the funds shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted yet, you have the right to refund your money.
Modification / Termination of Service We reserve the right at any time to modify, update or discontinue, temporarily or permanently, the Service with or without notice. Paystaff – Virtual Staff Payment Solutions shall not be liable to your or to any third party for any modification, suspension or discontinuance of the Service. However, we commit to continue to deliver based on instructions already received at the time of the discontinuance. You agree that Paystaff – Virtual Staff Payment Solutions, in its sole discretion, may terminate your account for any reason, including its belief that you have violated the terms of the Service. You agree that such termination of your access to the Service and/or deletion of your account and all related information and files may be effected without prior notice. You further agree that Paystaff – Virtual Staff Payment Solutions shall not be liable to you or to any third party for such termination. You have the right to terminate your use of the Service, for any reason whatsoever, by upon written request informing Paystaff – Virtual Staff Payment Solutions of your intentions.
Amendments and Changes This Agreement is subject to change by Paystaff – Virtual Staff Payment Solutions at its sole discretion (without prior notice unless required by law), by posting of the revised Agreement on our website. Such postings will remain in our website and will immediately be incorporated into this Agreement.